LuckyBoom Terms and Conditions

Welcome to LuckyBoom Casino. These Terms and Conditions govern your use of our website and services. At Lucky Boom, we ask that you read this document carefully before registering an account, as it forms a binding agreement between you and us. By creating an account, you confirm that you accept these terms in full. Our casino is operated by MAIREKE LIMITADA, a company incorporated in Costa Rica, and our sister brand Slotornado operates under the same group.

About Our Casino

LuckyBoom Casino is an online gaming platform offering slots, live dealer games, table games, crash games and a full sportsbook. We primarily serve players in the Netherlands, Germany, France, Greece, Canada and Norway, with payment stacks built per market. Our platform is available in English, which is set as the default language in our switcher, as well as Greek, Nederlands, Francais and Deutsch. The English version of our terms, bonus policy and all other documents prevails over any translation; all other language versions are provided for information purposes only. All communication with our support team is conducted in English.

Eligibility and Restricted Territories

We reserve the right to refuse service to residents of certain countries, including American Samoa, Aruba, China, Costa Rica, Cyprus, Iran, North Korea, Portugal, the Russian Federation, Spain, Ukraine, the United Kingdom, the United States and several others listed in our full restricted countries policy. We also reserve the right to refuse customers from any other country at our own discretion. You must be of legal age in your jurisdiction to register at LuckyBoom.

Account Registration and Verification

We at LuckyBoom require you to register an account before accessing our games, as we do not operate a no-account casino model. When you complete your LuckyBoom login for the first time, you agree to provide accurate, current and complete information. We may require you to undergo identity verification (KYC) at any point, including a picture ID, a recent utility bill, a selfie or a verification call. If you supply false personal data, we will deny withdrawal requests and may cancel your account.

We may verify your identity before processing any payout.
We may repeat verification checks at any time during the life of your account, including at the point of deposit.
If you cannot be reached or do not respond within 2 weeks, we will lock your account and cancel the pending withdrawal.

Deposits and Withdrawals

Our minimum deposit is 20 EUR, or the equivalent in another currency; deposits below this threshold will not be credited. Our minimum withdrawal is 40 EUR, or the equivalent amount, except on account closure, when we will release your full balance regardless of the minimum. We accept Visa, Visa Electron, Mastercard, Maestro, e-wallets and cryptocurrencies, though cash and cheques are not accepted. Deposits must be made from an account, card or payment system registered in your own name.

Our withdrawal limits are set at 1,000 EUR per day, 4,000 EUR per week and 10,000 EUR per month. Non-jackpot winnings are capped at 50,000 EUR per month, split over 20,000 EUR per week, and wins above 100,000 EUR may be paid in monthly instalments. These limits rise according to your VIP tier and total deposits. We require deposited funds to be wagered at least three times before you can request a withdrawal. A chargeback, denial or reversal of a payment carries an administration fee of 50 EUR or the currency equivalent per occurrence.

Processing Times

We approve or deny a withdrawal attempt within 2 days, and cashouts are processed within 72 hours after approval. Bank transfers are completed within 3 business days, and refunds take between 5 and 7 banking days. You may cancel a pending withdrawal at any time before it is finalised, and the funds will return to your balance.

Bonuses and Promotions

At LuckyBoom, we offer a generous LuckyBoom bonus programme, including our Casino Welcome Pack of 375% up to 4,000 EUR plus 650 free spins across your first four deposits. You may also look for a LuckyBoom no deposit bonus or other promotional offers announced from time to time, though our standard welcome offer must be activated in your profile before you make a deposit. Alternatively, you may claim our Live Welcome Pack instead of the slots package; activating one removes eligibility for the other.

Wagering requirements are x40 of the bonus amount unless stated otherwise.
The maximum withdrawal after wagering is x10 of the initial bonus amount.
Any bonus not used or wagered within 7 days of being awarded will be removed.
Only one active bonus is permitted at a time, and real money is spent before bonus funds.
We limit bets to a maximum of 5 EUR until wagering requirements are met; exceeding 10% of the bonus amount in a single bet counts as bonus abuse.

We allow only one bonus per person, household, IP address, device and payment method. Our casino bonuses count only toward games in the Bonus Friendly category at 100%, while live casino bonuses count only toward the Live Bonus Wagering category at 10%.

VIP Programme and Loyalty Rewards

Our VIP Players Lounge rewards loyal players across five tiers: Spark, Glow, Blast, Boom and Supernova. Each level offers rakeback, cashback and a level-up reward in free spins, with advertised ceilings of up to 15% cashback and up to 7% rakeback. We also offer an Instant VIP route: a deposit of 500 EUR grants VIP status immediately, complete with a dedicated VIP manager. Your VIP status is retained as long as your deposit activity continues, and we will match VIP status you hold at another casino upon request.

Fair Use and Prohibited Conduct

We strictly prohibit the use of a VPN, proxy or any similar service that masks or manipulates your real location. We at Lucky Boom Boom classify VPN use as fraudulent activity: your account will be blocked and all balances, including deposits and winnings, forfeited without prior notice. We also treat VPN use, two-tier betting, multiple or proxy accounts and minimal-risk betting as bonus abuse, resulting in forfeiture of bonus funds and any related winnings.

Liability and Disputes

Our total aggregate liability is capped at the value of the bets concerned or 500 EUR, whichever is lower. Complaints must be submitted through our customer support form from your registered e-mail address, and disputes over a settled bet must be lodged within 3 days of settlement. We aim to reply within 28 days, after which unresolved cases are escalated to management and then to arbitration. Our terms of use are governed exclusively by the law in force in the state of Anjouan, Union of Comoros.

Responsible Gaming and Self-Exclusion

We support responsible gambling and allow you to request self-exclusion by e-mail from your registered address for a period ranging from 1 day to 5 years. Self-exclusion takes effect within 24 hours and cannot be reversed for the chosen period. If you need assistance, our support team is available 24/7 via live chat and e-mail at support@luckyboom.com, while general and organisational enquiries can be directed to info@luckyboom.com.

Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We encourage you to review this page periodically. Continued use of your LuckyBoom casino account, including your LuckyBoom casino app or mobile access, after any update constitutes your acceptance of the revised terms. If you have any questions about these terms, please contact us using the details provided above, and we will be happy to assist.