LuckyBoom Privacy Policy
At LuckyBoom, we respect your privacy and are committed to protecting the personal data you share with us when you play at Lucky Boom Casino. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By registering an account and using our services, you agree to the collection and processing of your information as described below.
Information We Collect
Here at LuckyBoom, we collect information directly from you and automatically as you interact with our platform. We at Lucky Boom gather details necessary to open and maintain your account, process payments, verify your identity and comply with our legal obligations.
- We collect your registration data, including your name, date of birth, email address, phone number and country of residence
- We gather payment information such as card details, e-wallet identifiers or cryptocurrency wallet addresses used for deposits and withdrawals
- We record identity verification documents, including a picture ID, a recent utility bill, and where required, a selfie or a recorded verification call
- We track your gaming activity, including deposits, withdrawals, bets, wins and bonus usage, to operate our loyalty program and VIP tiers
- We automatically collect technical data such as your IP address, device type, browser and operating system
- We log your communications with our support team at support@luckyboom.com and info@luckyboom.com
How We Use Your Data
Our LuckyBoom platform uses your personal data to provide, maintain and improve our services. We at LuckyBoom process your information to open and manage your account, process deposits and withdrawals, verify your identity through our KYC procedures, and prevent fraud, money laundering and bonus abuse. We also use your data to communicate with you regarding your account, transactions, promotions and changes to our terms.
Our Lucky Boom team relies on your gaming and transaction history to calculate status points, VIP levels, cashback, rakeback and other loyalty rewards. We may also use your data to detect prohibited activity such as the use of a VPN, proxy or IP-masking service, multiple accounts, or minimal-risk betting, all of which are treated as fraudulent or abusive conduct under our terms.
Legal Basis for Processing
We process your personal data because it is necessary to perform our contract with you, to comply with legal and regulatory obligations such as anti-money-laundering checks, to protect our legitimate interests in preventing fraud, and, where applicable, because you have given your consent, for example for marketing communications.
Sharing Your Information
We at Lucky Boom do not sell your personal data. We may share your information with trusted third parties who help us operate our services, including payment processors, identity verification providers, game and software providers, and our sister brand Slotornado where operationally necessary under common ownership by MAIREKE LIMITADA. We may also disclose your data where required by law, to competent authorities, or to protect our rights, property or safety and that of our players.
Deposits must be made from an account, card or payment system registered in your own name, and we may share relevant data with payment providers to confirm this. Where you request a withdrawal to a different method than the one used for deposit, we may share additional information with our payment partners to perform the required security checks.
Data Retention
We retain your personal data for as long as your account remains active and for a further period afterwards, as required to meet our legal, regulatory, accounting and dispute-resolution obligations. Verification documents, transaction records and communication logs may be kept even after account closure, in line with applicable financial and anti-money-laundering regulations.
Cookies and Tracking Technologies
Our LuckyBoom website uses cookies and similar technologies to operate the site, remember your preferences, keep you logged in, and understand how you use our platform across desktop web, mobile web and our installable application. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.
Your Rights
We want you to stay in control of your personal data. Depending on your jurisdiction, you may have the following rights:
- You may request access to the personal data we hold about you
- You may ask us to correct inaccurate or incomplete information
- You may request deletion of your data, subject to our legal retention obligations
- You may object to or restrict certain processing activities, including marketing
- You may request a copy of your data in a portable format
- You may withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at support@luckyboom.com from your registered email address. We will respond to your request within a reasonable timeframe, consistent with the complaint-handling procedures described in our terms.
Self-Exclusion and Account Closure
If you request self-exclusion by emailing us from your registered address, we will apply the exclusion within 24 hours for the period you select, from 1 day up to 5 years, and this cannot be reversed during that period. Upon account closure, we retain data as required by law, and your full balance may still be withdrawn regardless of standard minimum withdrawal thresholds.
Data Security
We at LuckyBoom implement technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse or alteration. We restrict access to your data to personnel and partners who need it to perform their functions, and we require our payment and verification partners to maintain appropriate safeguards.
International Data Transfers
Because Lucky Boom Casino serves players across multiple markets, including the Netherlands, Germany, France, Greece, Canada and Norway, your data may be transferred to and processed in countries outside your country of residence. Where this occurs, we take steps to ensure your data continues to receive an adequate level of protection.
Children's Privacy
Our services are intended exclusively for adults who meet the legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed, with funds handled in accordance with our terms.
Governing Law
This Privacy Policy, along with our terms of use and bonus policy, is governed exclusively by the law in force in the state of Anjouan, Union of Comoros. The English version of this policy prevails over any translation; all other language versions, including those available through our locale switcher, are provided for information purposes only.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of your LuckyBoom account after any update constitutes your acceptance of the revised policy.
Contact Us
If you have questions about how we collect, use or protect your personal data, or if you wish to exercise your privacy rights, please reach out to our support team, available 24/7 via live chat and email at support@luckyboom.com. For general and organisational enquiries, please contact info@luckyboom.com. All communication with our support team is conducted in English.